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Subscription Management via SMS

Need to modify your upcoming order? Just text us!

With SMS Concierge, we're making it easier than ever for you to manage your subscriptions through a simple text.

Get order updates

Skip or delay your next order

Add or swap products

Connect with a team member

How it works

If you’ve provided your phone number at checkout or in your account, you’ll automatically receive transactional texts from our SMS Concierge—no extra opt-in needed. These messages help you manage your subscription and are never used for marketing unless you’ve explicitly opted in elsewhere.

You’ll get a heads-up before your next order ships, along with a link to make any changes. You can also text MENU or MODIFY at any time to:

1. Get info about your subscriptions

2. Skip your next order

3. Set your next order date

4. Swap a product

5. Add a product to your subscription

6. Add a one-time product

7. Get support

Want to stop texts? Reply STOP or CANCEL at any time.

Frequently Asked Questions

Do I have to pay for this?

No, but carrier fees may apply. Check with your carrier’s SMS fees to learn more.

How do I make changes to an upcoming subscription order?

Text MENU (or MODIFY) at any time and we'll send you options to either skip, delay, or make changes to your order. Please note: We strongly recommend making these updates a few days before the next charge date, so that the system can apply them in time for your upcoming shipment.

How can I opt out?

Text STOP or CANCEL to stop receiving texts; Text MENU or MODIFY at any time to continue receiving texts

Are my texts being read by a human?

No, they are being answered by a bot; however, if there are any messages our bot can't understand, they are automatically escalated to our customer service team to assist.

Will I receive marketing texts?

Subscription texts are different than marketing texts, so don’t worry! You won’t receive marketing texts unless you have previously opted-in to those.